The steps we take to ensure your privacy and protection with Convosight
Convosight Analytics Private Limited Private Limited (“Convosight” or the “Company” or “we” or “us” or “our”). Our registered office address is at 55, 2nd Floor, Lane 2, Westend Marg, Saidullajab, Near Saket Metro Station, Gadaipur, New Delhi, India 110030 and CIN U74999DL2017PTC310312. We respect the Creators Data accessed, obtained or analysed and are committed in protecting such data / information in compliance of the applicable laws in India. This Privacy Policy provides information on how we collect, store, process and use the Creators Data. This Privacy Policy also covers the use of any Creators Data across all Services offered by Company to its Creators and as well Company’s Customers .
In reference to this policy,
“Customer” means the Persons who engage the Company as provider of Services.
“Personal Information” means shall have the meaning ascribed to it under Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
“Platform” means the mobile applicable and/or website of the Company.
Sensitive Personal Information” means shall have the meaning ascribed to it under Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
“Services” shall mean such services as extended by us on our website: https://www.convosight.com/
“Social Media Platform” includes , Facebook, Amazon Reviews, Quora, Reddit, YouTube, Instagram, WhatsApp, Telegram, i-message, Snapchat, and any other technology based platform accessible via cellular phone, computer, or computer device or technology enabled device.
“User” means any natural person who registers and accesses the Convosight’s platform and by linking it to their respective account on any Social Media Platforms. The User may subsequently transition into Creator, where upon the User supplies digital assets delineated under Creators’ Data to the Company.
“Creator” shall refer to any individual or entity who agrees to utilize our Services by providing information pertaining to the digital assets herein defined as “Creators Data”.
“Creators Data” means the following data of the User: insights file and raw data, including conversations, top posts, and engagement metrics, as well as related group information (excluding personal information) like group name and group member. The content (engagements on group activities and engagements) may also submitted through our campaign WhatsApp bot for campaign reporting purposes. Additionally, we gather non personal information from Instagram and YouTube for influencer marketing solution, including influencer profile (names, handles, bios, follower counts, following), engagement, media, hashtags, keywords etc.
“Visitors” refers to the person who visits / access the website of Convosight without completing the signup process on Convosight website.
Reference to “you” or “your” shall refer to the Visitor, User and Creator, as applicable.
This Privacy Policy also applies to all of the data that we collect through our Services, irrespective of the type of Services or the device you use to access the Services.
By using the Services or visiting our website, you agree to be bound by the terms of this Privacy Policy and expressly consent to our use and disclosure of your Creators Data in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use or access the website or provide us with any Creators Data.
Convosight is a technology platform that provides information & Services to Users, including online digital creators/influencers across multiple Social Media Platforms, details of which are specifically set out in our terms and conditions, which is available at https://www.convosight.com/policies/tos/.
To use the some of the Services offered by Us, a User must sign-up on our Platform using the respective login applications of any Social Media Platforms.
No Personal Information of the User is shared with any third party or Customer without prior written consent of the User. The information provided by the Social Media Platforms through their respective login process is governed by the data and privacy policy of each of the Social Media Platform from such data is requested.
General Information: During the sign-up process on the Platform, we may obtain Personal Information from Users which may include Name, Email Address, Phone Number, Address/Location and other data relevant to the Services we provide to the Customers Social Handles or Social profile links,
In addition to above, when you register with us as a “Creator”, we may additionally collect information and social activity from your social handles or profiles, communities, or other social assets managed or administered by you such as Social Media Platform posts and other related data, Social Media Platform post engagement metrics etc. This data is collected either through Social Media Platform’s APIs, where available, or via 3rd party data providers, or tools such as google chrome extensions.
Sensitive Personal Information: For certain Services provided by us, we may also collect certain Sensitive Personal Information, including Bank Account Details or other payment details in connection with the Services provided by us including information mandated as per financial regulation and compliances.
Data collected from Social Media Platforms:
We may collect various types of information from you, including but not limited to:
As per Users through insights file and raw data, including conversations, top posts, and engagement metrics, as well as related group information (excluding personal information) like group name and group members. The content (engagements on group activities and engagements) may also submitted through our campaign WhatsApp bot for campaign reporting purposes. Additionally, we gather non personal information from Social Media Platform for influencer marketing solution, including influencer profile (names, handles, bios, follower counts, following), engagement, media, hashtags, keywords etc.
Third Party API: From the third-party API that you give us access to E.g. Social Media Platforms. We only collect the information that you give us permission for from these third party API’s.
When you browse the Company's websites, the Company may also collect information through commonly used dedicated tools, such as cookies and web beacons (the “Website Browsing Information”). Website Browsing Information includes the standard information of your web browser (for example, the type and language of your browser), your IP address, duration of your visit and the actions performed on the Company's websites (for example, the web pages you visited and the links you clicked on)
When you subscribe to the use of the Platform or other Services, the Company asks you to provide your personal details such as your name, your job title, your email address, your profile picture on Facebook and other data relevant to the Services we provide.
General Information We use your Creators Data provided by you to improve the functionality and quality of our Services. We may use the information to contact you via email, postal mail or telephone.
We don’t share your Personal Information or Sensitive Personal Information, with any third party without your prior written consent. However, these third parties are not allowed to access your information or use it in any other way which doesn’t involve providing any kind of assistance. The information collected shall be used for the purpose for which it has been collected.
Sensitive Personal Information: We use your Sensitive Personal Information to make payments to you that have been authorized by you. We can share your information to third party which assist us in getting the money transferred to you (For Eg. Payment Gateways). However, these third parties are not allowed to access your information or use it in any other way which doesn’t involve providing any kind of assistance.
We will keep the personal data / Creators Data for as long as it is necessary for us to provide the Services. For deletion of historical records including Creators Data, please raise a request to reachus@convosight.com. We will send you acknowledgement of your request. Data on our systems will be deleted within 30 days. However, if you request that we delete your data, we will also delete your data from our Services/ systems unless we are required to retain the data according to applicable laws. We delete, deidentify, or anonymize any data about you as soon as it is reasonably practical. We will notify you once the data is deleted.
The Company understands the importance of the privacy of your Creators Data and does not lease, share, disclose or sell or in any way provide personal information to any third parties, without your express written consent.
The Company will not disclose details of your personal information to any person unless:
it has been stated otherwise in this policy;
it is required to protect our employees, agents, affiliates, rights and properties of the Company including the enforcement of our policy;
it is required for a corporate transaction involving sale or transfer of all or a part of our business or assets (corporate transaction may include, for example, any merger, financing, acquisition, divestiture or dissolution transaction or proceeding). We may transfer all your information we may have collected in the event of an insolvency, bankruptcy, or receivership. If another company acquires our Company, business, or assets, that company will possess all information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy;
it is required by law to comply with a legal process, including but not limited to court orders; and
to detect, prevent and address fraud or any sort of other illegal activity.
We may share the statistical information including the analytics and insight derived from running its analytical tools, about you and your audience (such as Facebook Groups’ members and followers on Social Channel like Instagram, YouTube etc.) with other companies and or brand owners via Convosight and its Platform.
You agree and acknowledge that we may also share or disclose the analytics and insights from the Creators Data with our associated service providers to maintain the quality of the information and enhance our Services and business operations, as well as third-party media and social networking sites for marketing and advertising purposes on these websites. We share Creator Data with our affiliates (meaning legal entities controlled by, controlling, or under common control with us) as reasonably necessary to provide the Services, ensuring all parties adhere to this Privacy Policy for utmost protection of your information.
The Company uses commonly used dedicated tools, such as cookies and web beacons, to collect information when you browse the Company's Web Sites. This section describes the types of website navigation Information used on the Company's websites and how they are used.
The Company uses cookies to facilitate your interactions with the websites and make them relevant. When you visit one of the Company's associated websites, the Company servers send a cookie to your computer. Isolated, cookies do not identify you personally; they simply recognize your web browser. Unless you choose to identify yourself with feature1.convosight.com, by responding to a promotional offer, by opening an account or by filling out a web form, you remain anonymous.
The Company uses session cookies and persistent cookies. The first only last the time of an online session. They disappear from your computer when you close your browser or shut down your computer. The second remain on your computer even when you close your browser or shut down your computer.
The Company's websites may use social media features, including Facebook's “Like” button (“Social Media Features”). These features may collect your IP address and rate the page you are visiting on the Company's website, as well as set a cookie for the function to work properly. Social Media Features may give you the ability to post information about your activities on the Company's website to a profile page owned by you and provided by a third-party social media network so that you can share data with others users on your network. Social Media Features are hosted by a third party or directly on the Company's website.
When you visit the Company’s website, the Company retrieves your Internet Protocol (“IP”) addresses to track and consolidate non-personal information. For example, the Company uses IP addresses to identify the regions from which clients and Users access the Company's websites.
You agree that Company may store your Creator Data in third-party cloud service infrastructure providers. While all reasonable attempts have been taken from our end to ensure the safe and secure storage of your Creator Data is undertaken as per applicable law, we shall not be liable for any data breach on the part of the third-party cloud service infrastructure provider that was beyond our control.
We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the internet.
Creators Data on our Platform is secure and protected as specified by the Information Technology Act, 2000, including the rules framed there under, or any other applicable law. The User agrees and acknowledges that it is the third parties, including payment gateways’ responsibility to be compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with and with the applicable guidelines, orders, acts, rules and regulations of the Reserve Bank of India.
The European Commission adopted the General Data Protection Regulation(“GDPR”). The GDPR applies from 25 May 2018. GDPR is designed to unify the current data protection privacy laws throughout the European Union, and to enhance the rights of European residents to protect their personal information. The GDPR also applies to any business that offers its products or services to European residents.
Here at Convosight, we respect your rights under GDPR:
Transparency and Control: We are committed to being transparent about how we collect and use your personal data. You have the right to access, rectify, erase, and restrict the processing of your personal data, as well as the right to data portability.
Lawful Basis for Processing: We will only collect and use your personal data when we have a lawful basis to do so, such as with your consent, to fulfill a contract, or to comply with a legal obligation.
Data Security: We take appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and accidental loss, destruction, or damage.
Some of the uses and disclosures mentioned in this Privacy Policy may involve the transfer and processing of the information to and in various countries around the world that may have different levels of privacy protection than your country, which shall be at a similar or higher level of privacy protection. By submitting information through the use of the Services or the Platform, you consent to such transfers and processing. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries will be entitled to access such information. It is clarified that any information shared pursuant to this provision will be done only if the same is essential for purposes of this Privacy Policy.
Children below the age of 18 may register as Users on the Platform or may be requested by the brand (our Customers). Any such registration and the use of the Platform by the child or their participation in a campaign will be subject to verifiable consent of the child’s parent or legal guardian.
If you are a parent or a legal guardian and you or your child wishes to associate with the Company, we request that you read the following section carefully:
Upon granting permission for your child’s account, it will generally be treated similarly to your own regarding information collection, subject to the terms outlined in this Privacy Policy. Parents retain the right to refuse further collection of Personal Information from their children and may request deletion of previously collected data, which may result in account termination. For the protection of children’s privacy and security, we implement reasonable measures prior to granting access to any personal data.
If you are a parent or guardian and you believe that your child has provided us with Personal Information without your consent, please contact us as at, reachus@convosight.com We will dispose of that data in accordance with applicable laws and regulations.
We will retain information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
the length of time we have an ongoing relationship with the concerned party or User;
whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them);
whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations);
when we have no ongoing legitimate business need to process your information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible; and / or
for information that we process on behalf of our client / partner, we will retain such information in accordance with the terms of our agreement with them, subject to applicable law.
As regards your information, you have some important rights regarding your information:
right to access and update, as and when required, your information held by us;
requiring us to correct any mistakes in Users’ information – in such case we shall ensure that any information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information to be retained by law or for legitimate business purposes;
request the erasure of your information, subject to the provisions of this Privacy Policy; and
requiring us to restrict processing or object at any time to processing of personal information in certain situations – in which case we shall take prompt steps to restrict processing of the personal information and provide necessary information to you in relation to the same.
We will provide you with details about whether we hold your information. Requests can be made by contacting us via email at reachus@convosight.com. We will handle requests promptly. If you seek access to, or correction or deletion of, information stored or processed by us on behalf of a user/partner, direct your query to them. We retain and use information as necessary for legal compliance, dispute resolution, and enforcing agreements. Please provide enough information to identify yourself when making requests. We may need to verify your identity. Note that we may retain certain data for recordkeeping or legal reasons, and some data may not be reviewable for legal or security reasons.
You guarantee that you are persons who can form a legally binding contract under the applicable laws of applicable countries.
That the information furnished to us is true, accurate, complete and up-to-date.
For the purposes stated in this Privacy Policy, you are responsible for the truthfulness of all the data communicated and will keep the information updated, so that said information reflects their actual situation.
You guarantee that you have informed all such persons / parties on whose behalf you may have provided information, where applicable, of the aspects contained in this Privacy Policy. You also guarantee that you have obtained their authorization to provide their information to us for the purposes indicated herein.
You will be responsible for false or inaccurate information provided through the platform and for damages, whether direct or indirect, that this may cause to us, to our clients / partners or any of our agents or other users.
You accept and agree that there may be certain information that we may not allow you to review for legal, security or other reasons.
The Company may alter this Privacy Policy to incorporate necessary changes in technology, applicable law or any other variant from time to time by posting revisions on this web page. Such changes will be effective upon posting and a notification to you by way of an email, message or pop-up. But our commitment to protect your privacy will continue to remain. We suggest that you regularly check this Privacy Policy to apprise yourself on any updates. Your continued use of Platform and Services or provision of information thereafter will imply your unconditional acceptance of search updates such updates to this Privacy Policy. Further we retain the right at any time to deny or suspend access to all, or any part of the Service to anyone who we reasonably believe has violated any provision of this Privacy Policy.
Your continued use of the Company’s products and Services implies that you agree to the revised privacy policy. If you do not agree to the revised privacy policy, you should stop using the Company’s products and Services.
You can help us in keeping your information accurate by letting us know about the changes in the same. Convosight utilizes the API services to enhance the functionality and provide specific features. By continuing to use our Website, you acknowledge and consent to Meta Privacy Policy (such as Facebook, Instagram etc), YouTube Privacy Policy, as well as policies of other applicable Social Media Platforms
Any questions regarding this Privacy Policy or the information practices of the Company's websites should be directed to the Company by sending an email to the Company at reachus@convosight.com.
The Company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer of the Company are provided below: grievance@convosight.com