Knowledge Base

There are two roles for people who manage groups: Admins and Moderators. The table below outlines the roles and their responsibilities on Convosight platform.    Role Admin Moderator See Group Insights ✔ ✔ See posting content recommendations ✔ ✔ Edit Urgent Alerts ✔ x Act upon the Urgent Alerts ✔ ✔ Publish ✔ ✔ Create […]

Your email address on Convosight is used to send all the communication from us. Make sure you have listed an updated email address that you check regularly. To update your email address on Convosight: Click on our profile image in the top right corner of the window From the drop down menu select settings Click

If you’re a group admin or moderator, you can schedule a post to be published in your group in the future. For the same, you first need to Create a post through Convosight To create a post in your group: From the left panel on your Convosight’s dashboard, click on Create a Post option Under

Resharing old posts from your group is an easy way to reuse highly engaging content. Especially, if your group has a lot of new members joining regularly or has a lot of posts being published. Reshare post can be used as a powerful feature to give a good post its complete exposure. To reshare a

With Convosight’s multi group publishing feature, you can easily create and share a post to multiple groups on Facebook that you admin/moderate. How To Post To Multiple Groups On Facebook Simultaneously? To post to multiple Facebook groups simultaneously: 1. Go to www.convosight.com, click on ‘Continue with Facebook’ and login to your account. If you are

As a user you will have all the support you need from us in order to be a successful power admin/moderator. If you ever come across an issue or need more information on something, please feel free to reach out to us. To contact us directly: Log in to Convosight Click on the chat icon

It is essential that a Facebook group admin and moderator team have a planned posting calendar. Refer to this article to know why it is important to plan your content strategy and how to do it.  Once you have planned your posts for future posting, it is time to schedule them.  Refer to this article

You know what is amazing about Convosight? Almost everything is customizable to fit your needs. In the last article, we talked about how Convosight’s Keywords Alerts feature is a step ahead from Facebook’s Keyword Alerts when it comes to keyword segmentation. Here we will talk about how to update names of the various Keyword reports

It is very essential that a Facebook group administrator has full visibility of the posts that have not been answered in their group. A post in your group will not be answered for three key reasons; The post is out of context with the group’s theme The post disobeys group rules The post is irrelevant

To keep track of how well the admin/moderator created content is performing, one must know the activity on top posts published by the admins/moderators of a group. To analyse the posts done by admins/moderators though Convosight: 1. Login to Convosight platform 2. Find Post analytics under the Post publisher segment 3. The window will give