If you are doing community marketing campaigns with Convosight, you would know that this process is entirely automated now, with everything being done on WhatsApp.🔥
To make things easier for you, I have prepared this document that answers some of the commonly asked questions right from accepting a campaign to content submission, and everything in between.
– Brief details and commercials
– Switching between campaigns / groups
So, go through it once, and feel free to come back anytime you feel stuck in the process.
If you’re new to Convosight and would like to understand the process of getting campaigns, refer to this blog 👇🏻
How to get brand campaigns through Convosight and earn?
Now without further ado, let’s dive right into the details, starting with the most important question.
Ques. How do I subscribe for campaign updates on WhatsApp?
Ans. To subscribe for campaign updates on WhatsApp:
- Log in to Convosight
- Go to settings
- Click on the Subscribe option
- Scroll down and select ‘Notification Preferences’
- Toggle the button for WhatsApp & select those Facebook groups you’d like to get campaign notifications for on WhatsApp
Accepting a campaign
Q1. How do I know if I have received a campaign?
Ans. You’ll get a campaign proposal message on your subscribed WhatsApp number with details like brand name, campaign name and commercial. You will also get the option to accept/reject the campaign.
Q2. How can I accept a campaign?
Ans. Click the ‘Accept’ button on the campaign proposal message as soon as possible if you are willing to do the campaign.
OR
Step 1: Go to the Main Menu
Step 2: Enter the numerical option of “View Campaigns”
Step 3: Enter the numerical option to go into the respective campaign
Step 4: Enter the numerical option of “Accept”
After accepting the campaign, press the numerical instruction against the action you wanted to perform. You can see the brief, update address, submit image, text, etc.
Q3. Is it possible to get campaign updates to 2 different admins of the same group?
Ans. No, it is not possible. A campaign is allocated to only one admin of a group.
Q4. How can I reject a campaign?
Ans. Click the Reject option- if you do not wish to do the campaign.
OR
Step 1: Go to the Main Menu
Step 2: Enter the numerical option of “View Campaigns”
Step 3: Enter the numerical option to go into the respective campaign
Step 4: Enter the numerical option of “Reject”
Q5. How can I see the list of my active campaigns?
Ans. Enter the numerical option of “Back”
You can see the list of all your campaigns in the format [Brand Name] [Campaign Name] [Group Name]
Q6. If I have accepted a campaign, can I reject it?
Ans. No, you can’t. Once you accept it, you are formally committed to completing the campaign.
The list of accepted groups is shared with the brands. If you exit after accepting a campaign, the same brand or even others would be hesitant to work with you in future. So, we would not recommend exiting it unless for any critical reasons.
Q7. If I have rejected a campaign, can I request again if I change my mind?
Ans. Contact your community manager and share your request. They will let you know if it’s possible or not, given the campaign execution deadline.
Check out this video to understand how important is the ‘Menu’ button in the campaign proposal message 👇🏻
Reassigning a campaign
Q1. Can another admin of my group perform the campaign in my absence? OR How can I reassign the campaign to another performing admin of my group?
Ans. Yes, it is possible, but that admin/moderator should be registered with Convosight.
Here’s how to do it:
Step 1: Accept the campaign
Step 2: Enter the numerical option of “Reassign”
You will see a list of registered admins/moderators of your group.
Step 3: Enter the numerical option of the admin you want to assign the campaign to
Feel free to check out this video on how to reassign a campaign in case of any queries 👇🏻
Brief Details & Commercials
Q1. How can I check the campaign’s brief message?
Ans. Once you accept the campaign, you’ll see a list of numerical instructions. To view the Brief message, click the number against the option “Brief”, and then you can see the message.
Step 1: After you accept the campaign, enter the numerical option of “Brief”
Step 2: Click on the brief doc link to check the campaign details, deadline, targets and requirements.
Q2. How can I know about the commercials for the campaign?
Ans. The commercials are mentioned in the Campaign Proposal message and the Brief message.
Q3. How do I negotiate the commercials for the campaign?
Ans. Contact your community manager and let them know your request. Depending on the brand’s budget, they will let you know if it’s possible or not.
Find it hard to follow? Check out this video where we have explained the steps to accept a campaign and see its brief.👇🏻
Address Submission
Q1. How do I know if I have to submit the address for a campaign?
Ans. It will be mentioned in the brief if there is a product delivery involved. Submit the address as soon as possible when there’s product delivery involved.
Q2. How do I submit the address for a campaign?
Ans. Submit the address if a product delivery is involved from the brand in the campaign. Here’s how to do it:
Step 1: Enter the numerical option of “Enter Address”
Step 2: Enter Full Name
Step 3: Enter House number/ Plot Number/Apartment Name & No.
Step 4: Enter Street Name
Step 5: Enter District
Step 6: Enter City & Pin Number
Step 7: Enter Country
Step 8: After you fill in all your address details, you will get a final message showing your full address with –
Option ‘0’ – Don’t save this address
Option ‘1’ – Save this address for this campaign (will be used only in this particular campaign)
Option ‘2’ – Save this address for this campaign and as a primary address for future campaigns (will be used for this campaign and as a primary address for futures campaigns as well so you don’t have to enter the exact address again and again)
Enter the numerical option according to your need, and your address will be submitted.
You can watch this video for a better understanding 👇🏻
Q3. How do I use my saved primary address to submit the address for a campaign?
Ans. Step 1: Enter the numerical option of “Enter Address”
You will see the address you had previously saved as your primary address, which you can use for future campaigns.
Step 2: Enter the numerical option of “Use primary address for this campaign”
Your address will be submitted.
Still not sure how to do it? Please go through this video👇🏻
Q4. How do I know if the address I submitted is approved or not?
Ans. You will receive a message on your WhatsApp stating the address has been approved.
Q5. How do I update/change the address for a campaign?
Ans. If you want to update/change your saved primary address, please follow these steps:
Step 1: Enter the numerical option of “Enter Address/Update Address”
Step 2: Follow the instructions to give a new address. Start by entering your Full Name.
Step 3: Enter the numerical option to save and submit the address for the campaign.
Note: You can submit your address/ update your address for any campaign.
For a better understanding, suggest you to see this video on how to update your address 👇🏻
Q6. Do I have to submit the address for all my campaigns?
Ans. Not required. You can submit it once and choose to save it as your primary address for future campaigns. You will always have the option to update/change your address for any campaign in future where product delivery is involved.
Q7. How can I send the campaign products to another admin who will do the campaign?
OR
If the admin wants to send the product to another member/moderator of the group, in that case, should the admin enter the address of the respective person to whom the product needs to be sent?
Ans. Suppose you want to send the product to another member/moderator of your group; in that case, you can give the address of the other admin. Also, you need to reach out to the support and inform the internal team regarding the situation.
Step 1: Submit the address of the performing admin/moderator/member by following the numerical option and address instructions
Step 2: Enter the numerical option of “Support”
Step 3: Inform the internal team through the support message
Content Submission
Q1. How to see what images and text to submit?
Ans. Read the Brief message thoroughly to understand what images/videos/text to submit for the campaign.
You will also see the number of images required for the campaign mentioned.
Step 1: To view the Brief message, Enter the numerical option of “Brief”.
Step 2: Click on the brief doc link to check the campaign details, deadline, targets and requirements.
Q2. How can I submit my image/multiple images for the campaign?
Ans. To submit image/multiple images
Step 1: Enter the numerical option ‘Upload new image/video’
Step 2: You get the option to ‘Upload image/video’
Note: Make sure the images/images are of good quality and submit before the mentioned deadline.
Read the Brief thoroughly to understand what images need to be submitted.
You can submit one/ multiple images as per the requirement of the campaign.
Q3. What is the size of videos that I have to submit for a campaign?
Ans. You can submit videos of up to a size of 60MB each.
Q4. How to submit a video for the campaign?
Ans. To submit video/multiple videos:
Step 1: Enter the numerical option “Upload new image/video”
Step 2: You get an option to upload video from your gallery
Note: You can submit any number of videos according to the requirement in the campaign, each video up to a size of 60MB
For a greater understanding on how to submit images and videos for a campaign, you can look at this video 👇🏻
Q5. How can I submit a post copy for the campaign?
Ans. To submit post copy
Step 1: Enter the numerical option of “Submit Text”
Step 2: Enter the text.
Note: While submitting a post copy, submit everything in one single message. Do not submit the copy partially.
You can submit post copy/ text with Emojis.
If you still have any concerns, feel free to check out this video on post copy submission 👇🏻
Q6. How do I know if the images/videos/post copy I submitted are approved/rejected/pending approval for a particular campaign?
OR
How do I know the status of the images/videos/post copy I submitted for a campaign?
Ans. If the brand approves your submitted images/videos/post copy, you will receive a WhatsApp message in real-time.
Suppose the brand rejects your submitted images/videos/post copy. In that case, you will be notified with a reason/feedback about the rejection, and then you can resubmit them again.
For more information, you can see this video 👇🏻
Q7. How to check the current status of submitted assets in a campaign?
Ans. Step 1: Enter the numerical option of “Back”
You can see the list of all your campaigns in the format [Brand Name] [Campaign Name] [Group Name]
Step 2: Enter the numerical option of the campaign you want to go into to view the current status of your requirements
You get the Current status of all the requirements you have submitted so far.
You might want to look at this video for a better understanding 👇🏻
Q8. Can I edit/delete the images/videos after submission?
Ans. If the current status of the images is “Pending approval”, then yes, you can update/delete your images. If they are approved, then no need to edit/delete them.
Q9. How can I resubmit a new image/video after being rejected?
Ans. Each image/video you submit will have a unique code so that you can identify which image/video you need to resubmit.
To resubmit the image:
Step 1: Match the unique code and enter the numerical option of “Update/Delete image/video”
Step 2: You get an option to upload a new image/video
Step 3: Upload your new image from your gallery
Q10. How can I resubmit a new post copy after being rejected?
Ans. To resubmit the post copy
Step 1: Enter the numerical option “Submit Text”
Step 2: Submit a new post copy
Note: You can submit a post copy/ text with Emojis in one single message.
To know anything more related to resubmissions, this video is what you should look at 👇🏻
Support
Q1. How do I reach out for campaign support?
OR
How do I contact you if I have a query regarding the campaign?
Ans. To reach out for campaign support:
Step 1: Enter the numerical option of “Support”
Step 2: You get an option to enter your message to support
Note: Submit the Support message explaining what you need help with within one single message
Go through this video to know how to reach out to support in case of any questions or queries 👇🏻
Q2. In what cases do I reach out to support?
Ans. You can reach out to support in case of
1. Queries regarding campaign brief/execution
2. Inform regarding campaign execution timeline between coinciding campaign live dates.
3. If you have submitted the address of a different performing admin/moderator/member.
Q3. Can admins reschedule the tasks/campaign date of going live for the campaign?
Ans. Reach out for campaign support
Step 1: Enter the numerical option of “Support”
Step 2: You get an option to enter your message to support
Submit the Support message explaining why and on which date you want to reschedule the task.
Switching between campaigns/groups
Q1. How do I switch between my active campaigns to view/submit?
Ans. Step 1: Enter the numerical option of “Back”
You can see the list of all your campaigns in the format [Brand Name] [Campaign Name] [Group Name]
Step 2: Enter the numerical option of the campaign you want to go into to view/submit your requirements.
If you’re still not sure how to do it, this video will help you 👇🏻
Q2. If 2 of my groups are selected for the same campaign, how do I submit the requirements? Should I submit once or for each group?
OR
If multiple groups of an admin are selected for the same campaign, how to submit the images/text/address?
Ans. Step 1: Enter the numerical option of “Back”
Step 2: Enter the numerical option of “View Campaigns”
You can see the list of all your campaigns in the format [Brand Name] [Campaign Name] [Group Name]
Step 3: Enter the numerical option of the campaign you want to go into to view/submit your requirements.
You have to submit the requirements for each of your selected groups separately.
Q3. If the chats are deleted somehow, how to access the campaign details or the submitted requirements?
Ans. Step 1: Go to the Campaign WhatsApp chat and type any number
Step 2: Enter the numerical option of “Menu”
Step 2: Enter the numerical option of “View Campaigns”
You can always visit your currently active campaigns, look at their brief and the current status of all your submitted assets. So, losing chats will not be an issue.
Hope this helps!
In case you still have any questions, you can contact Customer Support or reach out to me in our Facebook group.
Creating value in the lives of others with my content, little by little.✨
Working at Convosight, I do more than just wrangle commas. I’m passionate about innovating new ways to create super valuable and actionable content about Communities and Community Marketing at large, and sharing it with the right audience.
I also happen to manage a global community of power admins on Facebook, and that’s where most of my learnings come from.
Do check out my latest blogs and feel free to share them! 💛